红桃视频

secured a $143 million Series C round of funding, bringing the cloud contact center鈥檚 valuation to more than $3 billion, the company said Thursday.

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Talkdesk鈥檚 products help customers adapt to the changing needs of their support and sales teams, as well as end-customers to result in higher customer satisfaction, productivity and cost savings, according to the company.

More than 1,800 customers in 75 countries use San Francisco-based Talkdesk鈥檚 products, the company said in a .

New investors participating in this latest round include , Willoughby Capital, , and , along with existing partners and .

In total, Talkdesk has raised $268 million since forming in 2011, the company said. Prior to the Series C, Viking led Talkdesk鈥檚 in 2018, according to 红桃视频 data.

Talkdesk said it will use the new funding to take advantage of growth opportunities, as well as invest in research and development, go-to-market, sales, marketing and channel development.

鈥淭he importance of providing an unparalleled customer experience has never been greater and this latest funding is a reflection of the criticality of this aspect as brands look for avenues for growth in our current environment,鈥� said CEO in a written statement.

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